IT Operations Management

The worldwide IT spend is flat, yet business demands on IT continue to grow. CIOs and IT managers need to find new avenues to reduce costs for existing infrastructure and resources as they balance investment in new digital transformation initiatives. IGNITED WINGS is a Cloud-based Integrated IT Operations Management platform that unifies key processes across Service, Asset, Availability and Project Management. Enterprises and Service Providers use IGNITED WINGS to dramatically reduce cost and complexity of their IT Operations while improving efficiency, productivity, predictability and control.

Intelligent IT Operations Management Platform
IGNITED WINGS’s Unique approach of Real-Time Operational Intelligence

Resolve First Call using Real-Time Intelligence

Operational Intelligence is IGNITED WINGS’s unique approach of correlating data from disparate systems to develop a situational awareness that helps transform IT support.

With Operational Intelligence, IGNITED WINGS helps your analysts with ready answers and corrective actions for issues and problems in real-time, thereby dramatically reducing the resolution time and improving productivity.

Symphony IGNITED WINGS Client Speak: Hexaware Technologies

Optimize your IT asset utilization with Asset Management

Traditional methods of procuring IT assets based on growth projections are outdates in today’s “as-a-service” world. Research shows that IT assets are operating at 20% of their capacity, which means a staggering 80% of IT assets are underutilized.

IGNITED WINGS Asset Management focuses on lowering the cost of technology investments, increasing ROI and bringing IT resources in line with core business objectives. Our ITIL 2011 certified solution helps your organization manage software compliances, software metering, hardware metering via agent-less or agent-based discovery mechanisms which can mitigate risk, reduce cost and improve return on investments with an operational approach. This multi-tenant solution optimizes organizational efficiency by managing IT and non-IT assets across the entire Asset Life Cycle right from planning to requisitioning and allocation to retirement and disposal.

IT Asset Utilization with Asset Management
IT Gamification Solutions

Improve the productivity of your IT support with Gamification

Gamification helps drive change in work culture by introducing game mechanics and game design techniques into a non-gaming context. IGNITED WINGS’s Gamification solutions has been designed thoughtfully to build a workplace that is more competitive and fun for the delivery operations team. It also helps the CXOs define and reinforce desired behavior in the support staff and drive the right work culture, thereby improving productivity and customer satisfaction.

IGNITED WINGS has over 100 built-in operational performance metrics that can help drive the right behavior in the team on a 24/7 basis.

Automation that creates space

Operations which tend to be repetitive can be monotonous, increasing the possibility of human error. Elimination of these tasks with service automation can significantly enhance the IT operations process and experience. Moreover, there are standard preventive maintenance tasks that need to be carried out on a periodic basis in optimal control and keeping the assets usable over longer periods of time, enhancing the overall asset life.

Enhance IT Operations with Service Automation
360 Degree View of Your IT Infrastructure

Get a 360 degree view of your IT infrastructure

IGNITED WINGS’s Integrated Service Management, Asset Management, Availability Management and Project Management solution also contains a strong Business intelligence and Analytics engine which provides a comprehensive real-time view of how IT is performing. CIOs have easy access to a range of fully customizable dashboards that can show key metrics that relate to what the business cares about and have them delivered automatically to the key stakeholders. The IGNITED WINGS reporting and analytics engine enhances visibility with a single system of record for your business services and IT infrastructure and allows for easy, dashboard style reporting to management.

Maximize availability and agility

IGNITED WINGS helps increase service availability by managing end-to-end services, rather than technology. It also simultaneously maximizes operational agility by accelerating and automating remediation, improving governance and enhancing self-service.

Maximizing Service Availability for IT Operations